Warranty policy

1What the warranty covers

It applies to every plan Kira provides (YouTube Premium, ChatGPT Plus/Team, Netflix, Google AI Pro, Spotify Premium) for the whole term you purchased.

2When you are covered

Kira covers faults that are not caused by you, including:

• Loss of Premium access, or the plan being suspended mid-term.
• Not being able to sign in because of a technical fault on an account provided by Kira.
• Receiving a plan of the wrong type or term.

3When you are not covered

Kira does not cover:

• You changed the password, email or sign-in details without telling Kira.
• Sharing the account beyond the allowed number of devices or profiles.
• Misuse or breaching the provider's terms.
• The purchased term has ended.

4How to make a claim

Message Kira on WhatsApp or by email with the app name, your order code (or account name) and a screenshot of the problem. Kira supports you 24/7.

5Processing time

Kira replies within minutes. Once the fault is confirmed, Kira replaces or re-issues the plan within 1–12 hours.

6How we fix it

Kira provides a replacement account or an equivalent plan for the remaining term. If no equivalent is available, Kira refunds the remaining time under the Refund policy.

7Please note

Services depend on the provider's policies and may change. If a change affects your plan, Kira will tell you as soon as possible.