Refund policy

1When you get a refund

Kira refunds in these cases:

• Kira cannot replace or re-issue an equivalent plan after a warranty claim.
• Kira cannot activate the plan within the promised time (at most 24 hours after payment is confirmed).
• You paid twice or paid more than the confirmed order.

2When there is no refund

Kira does not refund when:

• The plan was activated and used normally and you simply changed your mind.
• The problem was caused by you changing sign-in details or breaching the provider's terms.
• The purchased term has ended.

3Refund amount

Plan not yet activated: 100% of what you paid. Plan already activated: pro rata for the days left, calculated as the price paid multiplied by the days remaining divided by the total days of the plan.

4How to request a refund

Message Kira on WhatsApp or by email with your order code, the reason and the details of where to send the money.

5Processing time

Kira confirms your request within 24 hours and refunds within 3 business days of confirmation.

6How we refund

Back to the account or method you paid with, or to the account you give us when you make the request.

7Please note

Kira states the refund amount and how it is calculated before sending it. Kira covers fees on Kira's side; if the receiving bank charges a fee (rare), Kira will tell you before sending.